The Verve Collective - Privacy Policy & Terms of Use

Privacy Policy

The Ignite Collective is part of Verve Partners Limited - https://www.addverve.com – We are an independent market research company who are experts in community panels and delivering smart digital research which results in us inspiring insight for our clients.

Verve and The Ignite Collective respects your privacy and is committed to protecting your personal data. We want to introduce you to our privacy policy, which explain show we look after the information that you share with us, and what rights you have as a member of Ignite Collective.

This information is for the data based hosted at Verve and is designed to ensure you are protected and your privacy respected. Whilst this might seem formal, it is here to enable your security and enjoyment of being part of The Ignite Collective.

Introduction

The database is collected, hosted and operated by Verve Partners Ltd (Verve) (we, us and our). For the purposes of the UK GDPR and Data Protection Act 2018("Data Protection Law"), we are the Data Controller. Our registered office address is 1 Paris Garden, London, SE1 8ND and our registered number of 06663787. For our contact details please see below.

Acknowledgement

This policy and the Terms of Use section set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our approach and handling regarding your personal data and how we will treat it.

By registering as a member of The Ignite Collective, you acknowledge you have read and understood and agree to this Policy.

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Information we collect about you

Information you give us: This is information about you that you give us directly when you interact with us by filling in forms or by corresponding with us by e-mail or otherwise. It includes information you provide when you register to be part of The Ignite Collective and participate in Market Research Activities, such as but not limited to, discussions, surveys, answer mini polls, suggest ideas, submit a query, and when you report a problem.

The information you give us may include: your name, address, e-mail and phone number, personal description, photograph, login and password details, responses to surveys, media capture (including video and voice recordings) and Social Media Data includes – Facebook, Twitter, Instagram, LinkedIn etc.

Information we receive from other sources. This is information we receive about you:

If you use any websites, apps we operate or the other services we provide.
When we are working closely with our trusted third parties (including, for example, business partners, sub-contractors in technical analytics, and search information providers).
We will likely be combining the data collected from third parties with data collected about you, which will only be for lawful purpose (Market Research)and legitimate interest.

Our use of your information

Information we collect from you may be used for the following purposes:

to contact you by email or mobile number to invite you to take part in specific market, social and satisfaction research activities
to showcase member profile in project proposal to our clients
to obtain your views on products, services and the activities of The Ignite Collective
for reward payment
forinforming you of the benefit/s to you, as a result of your registering to bepart of The Ignite Collective and participating in research activities
toprocess your answers to Market Research activities and analyse the results:
- this may be in aggregated form which does not identify you, or
- at a level which will identify personally identifiable information which you have agreed to
to provide you with information and services that you directly request from us
to help improve services, for example enabling action upon information you provide orto deal with any complaints or concerns raised
to ensure that content from The Ignite Collective is presented in the most effective manner for you and for your computer and/or device(s)
to notify you about changes to The Ignite Collective or this Privacy Policy.

We may combine information we receive from other sources with information you give to us and will use the combined information for the purposes set out above.

Also, if you contact us, we may keep a record of that correspondence.

Who we give your information to / We may give your information to:

Any member of our group/trusted partners, who support our processing of personal data under this policy.

Selected third parties. We may disclose your personal information to our trusted third-party network:

Verve work with several trusted technology providers which enables us to deliver quality insight to our clients. When working with these providers your data will be shared and stored. The providers used, but not limited to are:
Alida - https://www.alida.com/
Recollective - https://get.recollective.com/
Askia - https://askia.com/
Notion - https://www.notion/
If Verve or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Verve, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

Where we store your information

The data that we collect from you will be transferred to, and stored at, a destination inside the UK or European Economic Area ("EEA").

How we protect your information

All information you provide to us is stored on secure servers. These use a number of controls to ensure your data is kept secure at all times. As an ISO 27001 certified company, Verve has the administrative, technical and physical controls in place to keep your data secure at all times.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long we keep your information

Data is retained for the life cycle of your membership to The Ignite Collective and may require the data to be stored for a further six months after the end of your membership. This is in line with data protection legislation and Market Research Society guidelines on retention of data. This may include retention necessary to meet our contractual obligations to you, to identify issues or to resolve legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Your rights

You have the right under certain circumstances:

to be provided with a copy of your personal data held by us;
to request the rectification or erasure of your personal data held by us;
to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
to object to the further processing of your personal data;
to request that your provided personal data be moved to a third party.

Your right to withdraw consent: where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.

You can also exercise the rights listed above at any time by contacting us at Hello@theignitecollective.com.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see https://ico.org.uk/make-a-complaint).

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Terms of Use

You are part of The Ignite Collective by lawful purposes. You may belong on the agreement:

You are not under 16 years of age (Our Site is not intended for children).
You will not breach any applicable local, national or international law or regulation.
You will keep all interactions with and about The Ignite Collective, Verve Partners limited and its client private and confidential unless agreed in advance with an authorised representative of our business/s.
Be unlawful or fraudulent or have any unlawful or fraudulent purpose or effect.
Actin way that is libellous, threatening, abusive, bullying, vulgar, obscene, or otherwise objectionable.
To send, knowingly receive, upload, download, use or re-use any material of The Ignite Collective or Verve Partners limited.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation(spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You agree not to reproduce, duplicate copy or re-sell any part of the Research you are involved in.
You agree not to access without authority, interfere with, damage or disrupt:
any equipment or network on which is used by The Ignite Collective
any equipment or network or software owned or used by any third party.

Failure to meet the requirements of the Terms of use may result in further action being taken and / or removal from the Ignite Collective.

Changes to this policy

Any changes we make to this Privacy Policy in future will be notified to you by e-mail. This policy was last updated in April 2022.

Contact us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Hello@theignitecollective.com.

Opting out

You can ask us to stop sending you our project opportunities at any time by following the opt-out links on any communication message sent to you or by contacting us at any time at Hello@theignitecollective.com.

Entire Agreement

The information set out in the entire agreement is between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permissible by law.